TERMS & CONDITIONS

All website content — including text, branding, graphics, logos, treatment descriptions, educational materials, images, videos, and design elements — is the property of SONA Skin Studio (Operated by LUSIA Pte. Ltd.), unless otherwise stated.

Content may not be copied, reproduced, distributed, modified, or used in any form without prior written permission from SONA Skin Studio.

Treatments, Products, Pricing & Services

Educational Content & Treatment Information

The details shared on our site, social media, or in our newsletters are for educational purposes only and do not substitute for expert medical guidance. Individual results from our treatments will vary, and we cannot guarantee any specific clinical outcomes.

Our advice is tailored to professional analysis, skin health, routine adherence, and your personal lifestyle choices.

Pricing & Services

Rates, service menus, current offers, and stock levels are all subject to revision without any prior warning. SONA SKIN STUDIO retains the right to alter or stop providing any product or service at our discretion.

Liability 

SONA SKIN STUDIO disclaims responsibility for any accidental, secondary, or significant damages resulting from site interaction, professional services, or informational resources provided.

It remains the client's duty to reveal all pertinent medical history, known allergies, or current prescriptions before beginning any regimen or application.

Late Arrival Policy

If you arrive 15 minutes or more after your scheduled appointment time, we may be unable to guarantee the full treatment, and your session may need to be shortened to avoid impacting other clients' appointments. In some cases, this may require your appointment to be rescheduled, with a deposit required to secure the new booking.

Cancellation

We kindly require a minimum of 24 hours' notice for any appointment cancellations or changes.

As appointment times are reserved specifically for each client, late cancellations, rescheduling, and missed visits limit our ability to accommodate other clients fairly.

Clients who cancel, reschedule, or miss an appointment with less than 24 hours' notice — including no-shows — will be required to pay a 30% deposit to secure any future bookings. This deposit will be deducted from your total service fee on the day of your appointment. Should you cancel within 24 hours of your appointment, your deposit will be forfeited.

Refunds

As our treatments are personalised and carried out based on individual skin assessment, we are unable to offer refunds once a service has been performed. We remain committed to your satisfaction and welcome the opportunity to address any concerns.

Our Studio Rights 

SONA Skin Studio reserves the right to refuse service, pause treatment, or decline future bookings where necessary to protect the safety, wellbeing, and experience of our team, clients, and space.

Results vary from individual to individual, and no specific outcome can be guaranteed. Treatment recommendations are provided based on professional assessment, skin condition, lifestyle factors, and the client's consistency with home care and treatment plans.

Pricing, policies, and treatment offerings are subject to change without prior notice.